The terms and conditions set forth herein reflect Lucid Shine Auto Detailing’s policy with respect to each of its customers. All customers of Lucid Shine Auto Detailing agree to be bound by the terms and conditions set forth below.

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Our philosophy is to provide professional, honest, and reliable detailing services to our customers and are dedicated to helping you maintain your vehicle's value and appearance.

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Our first priority is your vehicle and performing proper detailing techniques. We will not perform any service that shows potential to cause harm or damage your vehicle. Prior to Lucid Shine Auto Detailing performing services on your vehicle, you, the owner, will advise us of any cosmetic or mechanical issues that would prevent us from completing the detail. These may include low battery, trunk permanently shut, windows do not roll down, etc…

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If your vehicle poses a potential threat to our health and/or safety, please let us know. If there is the threat of any harmful substances (needles, drugs, gasoline, etc.) in the vehicle, you must let your detail technician know prior to your detail. You will be held responsible for any health and/or safety issues arising from your vehicle.

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While most of our services are performed at our shop, some services are able to be performed at your home. If your vehicle cannot be detailed once we arrive, you will still be charged the full amount of your scheduled appointment (this includes not being present once we arrive).

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Lucid Shine Auto Detailing reserves the right to refuse service.

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Appointments

By booking an appointment, you are reserving a specific date and time for your vehicle to be serviced. You are expected to arrive no later than the time you have booked. Lucid Shine has a grace period of fifteen minutes. If after fifteen minutes you still have not arrived for your appointment and we have not heard from you, we reserve the right to reschedule or cancel your appointment. You will still be charged the full amount of your scheduled appointment as we will be unable to get another customer scheduled for your missed appointment. 

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For mobile services, we will arrive as close to the scheduled appointment time as possible. However, sometimes situations can occur that will disrupt the daily schedule. Our safety will never be compromised by rushing to meet a schedule. You will be called and advised of an arrival time when schedules change beyond our control.

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Pricing varies for each vehicle and is determined by size, package, and condition.

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*Additional charges apply for vehicles with excessive exterior contamination such as bugs, sap, tar, water spots, bird droppings, mud, etc. as well as heavy interior stains, heavily soiled carpets and floor mats, excessive pet hair, sand, excessive debris and personal item removal due to the additional time it takes.

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We require a minimum 24 hours notice to change or cancel an appointment.

​An appointment is defined as one (1) scheduled car. Bookings with multiple cars will be subject to multiple cancellation fees (e.g. A $500 booking with 5 appointments at $100 each canceled after the approved time frame can be subject to a $250 cancellation fee).

 

If you wish to change your appointment with less than 24 hours notice, you will have the following 3 options:

1. Reschedule your appointment at no additional cost to you. Though you will be charged for your appointment at the time of rescheduling, you may pick another day and time for Lucid Shine Auto Detailing to perform the detail.

2. Cancel your appointment with a cancellation charge. You will be charged the cancellation fee for canceling within 24 hours. This option is valid up to six (6) hours before your scheduled appointment. Cancellations with less than six (6) hours notice are only given options 1 or 3. An appointment is not considered canceled until the customer has confirmed the cancellation with a Lucid Shine Auto Detailing representative.

3. Convert your scheduled appointment to a gift card. If circumstances have changed (e.g. you sold your car and no longer have it), you may convert the full amount of your scheduled appointment to a gift card for later personal use or to give as a gift. NOTE: Lucid Shine Auto Detailing reserves the right to withdraw this option for fleet vehicle/business vehicle bookings.

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There are NO GUARANTEES of bringing your vehicle back to a specific condition (e.g. ShowRoom New).

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Property Damage

Each customer agrees to indemnify and hold harmless Lucid Shine Auto Detailing, its owners, employees and affiliates from any damage, loss, expense, cost, claim and liability (including attorney and legal fees) arising out of Lucid Shine Auto Detailing services, including without limitation, any accidental property damage not relating to the services performed. I acknowledge that the unique nature of Lucid Shine Auto Detailing's business may expose me to greater property damage risk, and I hereby assume such risk.

 

Lucid Shine Auto Detailing will neither install nor remove any car seats or custom equipment from your vehicle unless deemed absolutely necessary and your approval and acceptance of these terms grants permission to do so.

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We will neither remove nor install children's car seats from your vehicle. If you would like your vehicle's car seat cleaned underneath a children's car seat, please have it removed prior to your appointment.

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We will neither remove nor install custom equipment from your vehicle. This includes, but is not limited to, seat covers, subwoofers, roof racks and baskets, light bars, pet protectors, and bumper stickers. If you would like parts of your vehicle underneath these things cleaned, please have them removed prior to your appointment.

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Payment

We accept cash, credit or debit cards, and Lucid Shine Auto Detailing Gift Cards. Payment is due at the completion of the detail.

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Photographs and Video

We have your permission to take pictures or video of your vehicle for marketing purposes. Any identifying information (e.g. license plates, personal photos, work badges, etc.) in or on your vehicle will be hidden in all photos used. These will never be sold or given to third parties.

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Damage/Accidents

Reimbursement will not be paid for any minor cosmetic damage as a result of detailing your vehicle. Reimbursement will be paid for any major damage caused to your vehicle as a result of our gross negligence or willful misconduct. Lucid Shine Auto Detailing will approve the body shop and/or vendors before issuing any reimbursement.

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If something arises after the detail that was not noticed during the final walk around, you must contact us within 24 hours and, if needed, schedule a touch-up detail within 5 days.

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Each customer agrees to indemnify and hold harmless Lucid Shine Auto Detailing, its owners, employees and affiliates from and against any and all liabilities, expenses, damages, and costs, including attorney and legal fees, resulting from any service provided or injury after our services have been completed.